[Novalug] WAY OT, but you guys rock, so...

Ed James edward.james@gmail.com
Sun Jul 21 18:49:19 EDT 2013


Ayup - thought's occurred to me, but it's a pain getting to the right
person via an 800 number.  Even then it's hard to verify who I
am without an account number - I'm not an eBay member.  I
sorta figure on doing the phone thing once they get to the
litigation or ligature or wotever stage.  My experience has been,
it's never "just" picking up a phone.  Block out a bunch of time
for it.

Ed James

On Sun, Jul 21, 2013 at 6:21 PM, Mark Smith <mark@winksmith.com> wrote:

> i have found that email sometimes just doesn't cut it.  in the perfect
> future i'm sure it would, but not today.  sometimes, you just have to
> pick up a phone and call a human being to help.  :-|...
>
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