[Novalug] FIOS vs DSL questin

Steven Fritsche s.r.fritsche@gmail.com
Thu Jul 2 15:45:39 EDT 2009


Suggests to me that we have an application of Hanlon's razor:  "Never
attribute to malice that which can be adequately explained by
stupidity."



On Thu, Jul 2, 2009 at 1:06 PM, American Dave<novalug@soupy.org> wrote:
> On Thu, Jul 02, 2009 at 12:41:16PM -0400, Ed James wrote:
>
>>    Someone who lives a couple of miles from me is in a complex which
>> has had FIOS installed over the past couple of months or so.  He
>> does not have FIOS, but has had DSL for some time. During the FIOS
>> rollout, he experienced massive troubles with his DSL.  Again, he
>> himself does not have FIOS.  He had disconnects every 12 hours for
>> a week or two, which has stopped.  However, his speed has stabilized
>> at 100 KB when he used to have 750 KB.  So, he's not much better
>> than dialup, but still paying a DSL price.
>
> This is a common complaint, not helped with Verizon tech's always
> reminding you that you can go to FIOS.  If you call and make changes to
> your service, remove voicemail, etc, you will get asked multiple times
> about getting FIOS.
>
> I personally don't think Verizon is intending to harm DSL, but they
> don't give you confidence they care as much about it as FIOS.  When
> discussing that my Verizon router reboots every couple of hours, I was
> told I should get FIOS because it's more reliable.  There are examples
> of this elsewhere on the 'net.
>
> My vote is that it's not conspiracy, it's just bad customer service.
> -A. Dave



More information about the Novalug mailing list